Landlord and Tenant Calgary

Welcome, this site provides possible solutions for landlord and tenant Calgary issues. There are pages related to most landlord and tenant issues, and a forum where you can post your questions and answers.
 
You can leave comments at the bottom of this page or visit the Forum to ask questions and find answers.
 
The other aspect of the Landlord and Tenant Calgary site will be Social Media such as Facebook and Twitter; that being said, if you are interested in helping me moderate the forum and the Social media part of this website, please contact Admin at: landlordandtenantcalgary@gmail.com
 
The Landlord and Tenant Calgary Forum:You can post any topic you like related to landlord tenant issues; however we reserve the right to move topics to other forums, use information posted for site users, and edit posts if they are negative towards others. This forum is for people seeking answers to landlord and tenant issues, or to offer solutions and information to help landlords and tenants.
 
The Landlord and Tenant Calgary Rules: We do not tolerate abuse in any form, putting people down, bad language, racism, name calling or anything that does not support the individual, either landlord or tenant. We are not all going to agree on solutions to problems, but we can agree to disagree; put your point of view, but do it in a respectful way.
We do expect participants to be supportive, and offer valid suggestions and answers to questions. We will delete posts and comments that are negative, and do not respect people’s privacy; so, no naming of individuals or buildings involved in issues.
 
 
Just so we are clear: all posts and informational comments may be edited, or used by the website moderators to maintain order and develop information products for site users. The landlord and tenant calgary website owners accept no responsibility for information posted on the website, or its use; what works for one person may not work for you. It is always best to seek legal advice regarding landlord tenant issues.
 
You will need to register with the site and forum to post comments; this should help reduce spam. You can post information to any topic related page or forum, as long as you respect the rules.
 
If you are not happy with the site, or our decisions, please contact Admin at: landlordandtenantcalgary@gmail.com
 
Please feel free to suggest page topics for the Landlord and Tenant Calgary website or forum.
 
Have a great day.
Admin
 

 ————————————————————–
 

Landlord and Tenant Calgary – Hoarding

Hoarding can be a problem for both the landlord and a tenant in Calgary.
 
Understanding hoarding-what does hoarding look like? From a landlord’s perspective, a hoarding Calgary apartment may become a fire hazard because of blocked entrances and exits; it may be a safety hazard because of tripping, or possessions falling onto someone; the landlord may be unable to do maintenance because of clutter and safety risks; the apartment may be a health hazard due to poor hygiene and vermin infestation, which may affect the whole building.
 

Calgary Hoarding

 
From a tenant’s perspective they may believe the hoarded items are valuable; or attach a strong value to possessions others see as garbage; or see the items as collectables.
 
This landlord and tenant Calgary website offers help to understand and deal with hoarding; we also offer a forum for questions and answers to hoarding problems. Click the following Landlord and Tenant Calgary/Hoarding link to visit our hoarding page.
 
At Landlord and Tenant Calgary Some topics we look at are:

Setting Building Standards for Hoarding – Are living spaces sufficiently cluttered so as to prevent activities for which those spaces were intended.
 
Hoarding videos – a graphic display of what hoarding looks like.
 
What can happen when dealing with hoarding – the law, EMS, the Health Inspector and Fire Department?
 
Symptoms of Hoarding – recognizing the problem, before it gets out of hand.
 
Hoarding Support Groups – where to get help for both landlords and tenants.
 
Building Standards for Hoarding

The landlord and tenant Calgary hoarding page will try to help define what an acceptable standard of cleanliness is, and how to set a building standard based on certain aspects of a living space.

  1. Are living areas cluttered enough so as to prevent activities for which those areas were intended?
  2. Does the living room have an easily accessible path to, from and around furniture?
  3. Are possessions burying electrical cords and heating equipment?
  4. Is the bathroom clear of clutter so the tenant can take a bath, or easily keep themselves clean?
  5. Is the stove clear of possessions, and can the tenant cook a meal on their stove?
  6. Can the tenant safely use the sink, stove and fridge?
  7. Can you access the heat registers in all rooms if a pipe burst, or there was a leak? Are you able to get at it to repair it?
  8. Are all hallways and stairs clear of clutter, and would EMS or the Fire Department be able to get in?
  9. Is the bedroom and bed accessible by a clear walkway?
  10. Is the tenant in danger of falling over excessive clutter, or have clutter fall onto the tenant?
  11. Are there signs of mice, bedbugs or any other pests?
  12. Are Maintenance personnel able to access plumbing and all equipment for repair?

The Residential Tenancy Act and most leases state that an apartment must be kept in a reasonable state of cleanliness by the tenant.

In most cases, if an apartment is clean, organized, is accessible by everyone, and does not pose a health or safety hazard, then it may be reasonably clean.

If an apartment is dirty, cluttered, unhygienic, untidy and areas are not accessible, then it could be said the apartment is not reasonably clean.
Click the following Landlord and Tenant Calgary/Hoarding link to learn more about hoarding.
 

————————————————————–

 
Landlord and Tenant Calgary – Bedbugs
First of all, bed bugs have nothing to do with how clean an apartment or building is; they can be carried into a building in second hand furniture, or on a person visiting a building; they can be picked up on public transport, a movie theater, or just about anywhere; they can be on a person’s possessions as they move into a building.
Bed bugs are small insects about the size of a Ladybug. An adult bed bug is light to reddish brown; a flat oval shape, and are 4-5mm in length and 2-3mm wide. Bed bugs can live up to a year and tend to feed every five to ten days.
 

landlord and tenant calgary bedbug

 
All of the bed bug family of insects feed on the blood of warm blooded animals and humans.
 
The health effects of bed bugs can be allergic symptoms, skin rashes and psychological effects.
 
Bed bugs are mainly active at night and prefer to congregate where people sleep, and feed unnoticed on their hosts blood.
 
Bed bugs in Calgary can survive low temperatures down to an exposure to -32 degrees Centigrade; it takes a temperature of 45 degrees Centigrade or 113 degrees Fahrenheit to kill a bed bug.
 
Methods of detection are visual, glue traps, and dogs used to sniff out the bugs.
 
Methods of treatment are usually chemical or heat treatment.
 

Preventing Bed Bugs

It is always best to have a professional treat the problem.

Place infected clothes in sealed plastic bags, then put clothes into a dryer on high heat (high heat will kill Bed Bugs).
Put throw away items in sealed plastic bags and place in garbage.

Discard severely infested mattresses by slashing the material (to prevent anyone salvaging from dumpster) and cover in plastic poly-wrap, to prevent further infestation when carrying the mattress through the building.

Cover mattresses with a Bed Bug proof Mattress Cover (can be purchased from most exterminators or Walmart). Any bugs trapped within these bags will eventually die.
 
Reduce clutter to limit hiding places for bed bugs.
 
Thoroughly clean the infested rooms as well as others in the residence.
 
Scrub infested surfaces with a stiff brush to dislodge eggs, and use a powerful vacuum to remove bed bugs from cracks and crevices; and dispose of vacuum bags.
 
Dismantling bed frames will expose additional bed bug hiding sites. Remove drawers from desks and dressers and turn furniture over, if possible, to inspect and clean all hiding spots.
 
To prevent bed bugs from crawling onto a bed, pull the bed frame away from the wall, tuck sheets and blankets so they won’t contact the floor, and place the frame legs into dishes or cups of mineral oil. Caulk and seal all holes where pipes and wires penetrate walls and floor.
 
It can cost up to $300 an hour to clean really bad apartments.
 
Learn how to treat bed bugs; where to find the bed bugs; what a bed bug bite looks like. Click the link to find out all you need to know about Bedbugs in calgary-and-what-to-do-about-them.
 

————————————————————–

 
Landlord and Tenant Calgary – Noise Complaint

Living in an apartment building can be a problem, if you have a noisy neighbor; so as a Building Manager or tenant what can you do?
 
Let’s look at the City bylaw which states:
No Person shall cause or permit to be caused a Continuous Sound that exceeds the greater of the following Sound Levels:
 
(a) 65 decibels (dBA) measured over a one (1) hour period during the Day-time; or
(b) 50 decibels (dBA) measured over a one (1) hour period during the Night-time.
 
“Daytime” means the period:
(i) beginning at 7:00 A.M. and ending at 10:00 P.M. of the same day on Weekdays; or
(ii) beginning at 9:00 A.M. and ending at 10:00 P.M. of the same day on a Weekend.
 
“Night-time” means the period beginning at 10:00 P.M. and ending the following day at:
(i) 7:00 A.M. if the following day is a Weekday; or
(ii) 9:00 A.M. if the following day is a Weekend.
 
Most tenants have noise problems at night, so one of the things that can be done is to call the Police, or the Building Management; most tenants may call the bylaws officer during the day.
 
Most landlord and tenant Calgary leases have a noise clause which may state that a tenant has the right to “quiet enjoyment” of the premises; but what does that mean? In Jenkins v Jackson, Justice Kekewich wrote that quiet enjoyment in the context of a residential lease does not mean undisturbed by noise…. though the word quiet is frequently used with reference to noise. “Quiet enjoyment” means without interference – without interruption of possession. In the context of a lease however “Quiet enjoyment” is not a guarantee of noise-free premises.
 
If the noise persists over time what can be done?
 
To learn more click on this link to visit our Noise Complaint Calgary page.
 

————————————————————–

 
Landlord and Tenant Calgary – Building Safety
Building safety is a vital part of a tenant’s safety, and shows that the building management cares for the well being of the building and tenants.
 
The following is a check list for most buildings:
Adequate lighting in all interior common areas
 
adequate lighting on building exterior
 
All locks on master system
 
All necessary keys in lock boxes
 
Anti-lift and slide devices on windows and sliding doors, up to and including the third floor
 
Apartment doors deadbolt (1” throw) and 180 degree exterior door viewers fitted
 
Apartment hygiene and cleanliness
 
Boiler equipment-leaks (relief valves age, pump leaks, room lighting, ventilation)
 
Building exterior-drainage-parking-signage-snow-ice-side walks-stairs
 
Building structure and state of repair
 
Building ventilation-air exchange
 
Building washrooms and ventilation
 
Bushes and shrubs trimmed to a maximum of one metre and trees up to two metres from ground level
 
Common areas safety
 
Door closers connected
 
Drug use in the building……………
 
Click the Building Safety link to learn more about Building Safety page to learn more.
 

————————————————————–

 
Landlord and Tenant Calgary – Self development
Over the years I have used several methods and techniques to help reduce stress, keep calm and relaxed; increase self-esteem; increase creative thinking and problem solving skills; make learning easier; increase focus; keep on track; avoid burn-out and deal with stressful situations.
 
Some of the methods used were Brain Gym; the Balance Board; relaxation techniques; accelerated Learning; meditation; breathing; visualization; the sensory environment; martial arts; sports and other creative hobbies; these are a few of the activities that I have found useful.
 
Even though I meditated, practiced Chi Gung, Brain Gym and stress reduction activities daily I still had a six week break-down where I could not work. There were some vital things missing, that I did not realize that I needed; but more about that on the Self Development page.
 
Most of the methods and techniques will be overviews, as I firmly believe that these activities cannot be mastered by just reading about them, they need to be taught and practiced, until they form part of a daily routine.
 
To learn more about these methods and techniques click on this Self Development link.
 

————————————————————–

 

71 Comments

  1. cathy petersen says:

    I live in an apartment building that allows shopping carts in the building and people keep them in the hallways and under the stairs.

    I think this is a hazard. Can you help with this? I feel very unsafe.

    ... on July September 24th, 2012
  2. Admin says:

    Hi Cathy,
    As far as i know shopping carts in hallways are a fire and tripping safety hazard.
    If there was a fire in your building with diminished visibility and people tripping over shopping carts in the hallways, there could be a potentially fatal situation; also doormats outside apartment doors are usually not allowed for the same reason.
    So, what can you do?
    Contact the city bylaws officer and see what they have to say.
    The Fire Department may help also.
    Do a search for “fire safety shopping carts in hallways” and you should find lots of info, such as this: “You’re not allowed to store anything in the hallways, at all, nothing.” This includes mats, shopping carts, furniture etc.
    Once you have some information contact your building management and make sure they remove shopping carts on at least a daily basis, let them know shopping carts are a real hazard for people with disabilities, limited vision, wheelchairs, and in a fire situation could be potentially a death risk. The other thing to mention is suing them if you are hurt, or in the event of a fire someone is killed.
    The building management could send out a safety notice asking tenants to return shopping carts outside, and do a daily hallway check to remove shopping carts; they could also add a statement to their lease rules.

    The bottom line is: shopping carts are a fire and safety hazard that could be potentially fatal in a fire situation; and there should be absolutely nothing stored in hallways or stairwells.

    Hope this helps.

    Have a great day.

    ... on July September 25th, 2012
  3. Cyndy Clarke says:

    I am currently helping my brother who is off work with depression. His apartment fridge – freezer compartment mechanism is not working properly (frost free system) and it has been draining down into the lower fridge compartment as well as the freezer. I have been cleaning it out. He has a good repor with the landlord and has asked for a new fridge several times however is getting the runaround. They don’t have any funds. My brother has been in and out of the hospital and cannot afford to get ill from the chemicals in this fridge. What can we do. We asked for a “switch up” from another apartment. Six tenants moved out this weekend and he still got the run around.

    ... on July December 3rd, 2012
  4. Admin says:

    The landlord should supply a working fridge. Sometimes it is as simple as an excessive ice buildup, so turning the fridge off for a period of time may fix the problem. With some fridges there is a drain hose that runs from inside the fridge down to near the fridge compressor, this hose could be blocked and could be the reason the water is running inside the fridge; a simple fix to unblock the hose. You could do a Google search for “frost free fridge water inside fridge” this will give you some tips and things to look for.
    If you think it is a health problem then you could call the Health Inspector who would visit and inspect the apartment. The Health Inspector can force the landlord to repair or replace the fridge, so I am sure the landlord would rather fix the fridge than have the Health Inspector paying a visit.
    My final suggestion would be to ask the landlord to give you a fridge from another apartment and leave yours unplugged for at least 24 hours, which may solve the problem at no cost.

    ... on July December 14th, 2012
  5. carter says:

    Bedbugs. My advice is to not jump to conclusions. I went to college and woke up with bites everyday. Totally though it was bedbugs and I had them spray my room down and put a cover over my mattress… found a hole in my screen a few weeks later and discovered it was mosquitoes. I would get some bed bugs pest control to come check it out.

    ... on July January 18th, 2013
  6. james says:

    Hey there!
    Just need some advice! Ive been renting from a landlord for 5 months now here in calgary. My issue is that seince the second week ive moved in Half the drains in my home dont drain! My tub being the biggest concern,It does not drain and just fills. I have to “bail bucket” the tub dirty water into my toilet to shower!
    Ive been vocal in a polite and curtious way via,Phone,Email and even in person! And im still not fixed! im unaware of the situation im in or how to fix it! Ill also add that the water that sits in the tub when its full drips into the basement appartment wich i also have controll of, This has caused mold and nasty problems in the basement aswell. Im unsure what to do here? Plz help!

    ... on July January 29th, 2013
  7. Admin says:

    Hi,
    The landlord has to provide working plumbing.
    The problem depends if you live in a house or apartment?
    If it is a house you could have a simple pipe blockage, or something more drastic like trees growing into the drain pipes. In an apartment it is more likely a clump of hair in the system, which can be removed by augering the pipe or putting a strong drain cleaner down the pipe. Normally the tub and vanity pipes connect to the toilet stack, so as long as your toilet flushes well (a fast swirling quick draining of the water), then I would say the problem is probably something in the tub drain. You may want to check your lease, as it may say you are responsible for any plumbing blockages.
    So, check your lease; put down drain cleaner and a call to the Health Inspector may push your landlord to solve the problem.

    ... on July January 30th, 2013
  8. Rafael says:

    Can the landlord tell a tenant not to use faul language in tenets driveway? I just got a letter from my land lord. And this is what she is telling me. Really??

    ... on July February 12th, 2013
  9. Admin says:

    Normally, if a Landlord writes a letter of complaint they should state the rule or regulation you are breaking. The rules and regulations are usually in your lease, the landlord’s policy, the Residential tenancy Act, Bylaws etc. So, if your lease states, “No foul language on our property”, then they would state that in the written complaint. I would ask your landlord on what rule or regulation they are basing their complaint; I would be interested to know, if you find out what it is.
    Canada has a certain degree of free speech, so, people may be offended by foul language, but as far as I know it is not a crime or against the law, unless it is threatening. The only thing in most leases is the right to peaceful enjoyment of the premises, which would include the landlord’s driveway. As a Building Manager (Landlord’s representative) I really don’t see how you can stop people swearing, maybe just ask them, or tell the offended people who are lodging the complaint to call the Police, if they are feeling threatened by someone else’s behavior.

    ... on July February 20th, 2013
  10. Mr. Walsh says:

    My roommates and I got a letter in the mail informing us that a realtor is now going to sell the house. We were previously informed that he has not being paying his mortgage on this house either. Our landlord never did an inspection with us, and has already cashed our security deposit. (our term is not up until May). Since he no longer owns the house, do we get the money back? Do we have to pay our upcoming months rent? He hasnt asked for our rent this month either (march).

    Thanks

    ... on July March 15th, 2013
  11. admin says:

    Hi,
    usually Security Deposits have to go into a separate banking account, where they gather interest, which is paid to the tenant, minus the cost of any agreed on damages during a Move Out Inspection, if and when the tenant leaves.
    My understanding of when selling a rental property is that the seller and buyer agree on who is paying the Security Deposit back to the current tenants. The new buyer may want to keep good tenants, or ask you to leave when your lease runs out.
    If you withhold rent, the landlord can take you to court and evict you, claim the back rent and court costs. My guess is the landlord will not renew your lease in may, but should spell out to you what is happening in the letter you received, or you could just ask him what is going on. If a new lease is not signed in May, it could be that you will be on month to month notice.
    The Law requires that a landlord does a Move In and Out Inspection; if a Move In Inspection was not done the landlord has possibly broken the law, and there is no reference as to the state of the property when you moved in, so you should get all your Security Deposit back.
    The Residential Tenancy Act usually covers rental properties and if any of its laws are broken you will have to take legal action, or contact the The Residential Tenancy Dispute Resolution Service (RTDRS), who may be able to help advise you.

    ... on July March 17th, 2013
  12. leighanne says:

    Hi there, I am currently renting a unit which i believe is an illegal suite because of the way it is built. Also The person living in the unit above us assaulted me last week and attempted to break in, i have police reports to back this up. Now i have also reported a now broken door, broken tap and broken windows to my landlord ( who is in china ) she refuses to do anything about it because she wasnt here to see it. Who can i call about this?? Any help would be appreciated. Thank you! Also, I am moving for safety reasons.

    ... on July April 8th, 2013
  13. admin says:

    Hi Leighanne,
    If the problems are detrimental to your health you could call the Health Inspector or the City Bylaws office.
    Normally if a property is damaged the landlord should repair it and then go after the people who caused the damage; so, if the damage to the door was caused by another tenant, they should pay to have it repaired or be evicted; the broken tap may be normal wear and tear and should be fixed by the landlord, if it does not say otherwise in your lease; the window should be repaired by whoever broke it?
    The Health Inspector has the power to make Landlords repair property that is a health hazard.
    You are making a wise choice by moving, but read your lease carefully; if you break your lease a Landlord can charge you rent until the property is leased, depending on your lease’s term. Your next Landlord may ask for references, so it is always best to part on good terms with your current Landlord.

    ... on July April 8th, 2013
  14. Maria says:

    Hi! Three days ago our landlord asked us to look for another place to live ASAP due to bedbugs issues. He told us that he will have to hire a company to treat/remove the bedbugs by chemical in the basement first then on the upper level ASAP to prevent the bugs from multiplying and going upstairs. He was asking my husband for the 50% of the expenses he will incurred in treating the house which is $600 ($1200 is the total fee). The problem is we cannot afford to give him the $600 and the means and the hassle to move to another place spending another current fee, deposit and or maybe advance fee plus having my 4 months old baby with a medical condition of an ostomate baby (having stomas) around though my husband is trying to talk to his friend’s friend for the place. My husband showed the place to me yesterday and to be honest I don’t like it because it’s not clean at all due to men tenants but we have no choice or having a baby around means having a clean and safe place to live. My worry now is he might not give the remaining damage deposit (DD is $600) after inspection because he’s asking for 50% of the treatment. By the way he’s reason for asking us for 50% of the treatment fee is because according to him we are the one who brought the bedbugs to his basement. When we moved to this basement we even don’t know that we’re bringing bedbugs and we don’t experienced bites from these bugs. I showed to the landlord the bed for the eggs and markings but it doesn’t have. The bugs usually are on the walls and or on the bed crawling. We gave our attention to our landlord few months after we shifted and after catching a bug and that was last year and advised us to give him the bugs so that he can show it to the pesticide company to figure out what kind of treatment they will do but it took lots of months for him to act. My husband got pissed off after seeing and catching bedbugs more often so he called our landlord and asked when he’s going to do the treatment as per his promised to us that he will hire someone to get rid of these bugs. He then asked my husband to give him not only one bug again. He acted immediately after my husband gave him 5 matured bedbugs. My question are is he right to asked us for 50% of the treatment fee and asking us to leave the place ASAP? What is our tenant’s rights with regards to this kind of issues? By the way, we don’t have a long term rental contract as he preferred a monthly rent only. I never experience this thing so i dont have idea. Hoping for your quick reply , advise and information. Thank you in advance.

    ... on July April 10th, 2013
  15. admin says:

    Hi Maria,
    If you did not experience bugs, bites or markings before you moved there it is unlikely you had Bed Bugs; however, you can get Bed Bugs from anywhere, or they could be brought into your home by old furniture, or transferred from guests etc. Normally pest control companies will inspect a property and where the most insects are is generally where the bugs originated from; depending on time and infestation.
    It would be difficult for the Landlord to prove you brought the bedbugs in. Normally the Landlord would get a Pest Control company to inspect the property; the Pest Control Company would supply you with information as to how to prepare your home and belongings before they treat. The Pest Control Company would then treat your home and inform the Landlord whether you have complied with the treatment preparation, and whether the treatment would be successful. If you did not do a good preparation they would have to treat again. As a Landlord I would inform the tenant that if they did not do a good preparation they would have to pay for any following treatments. The landlord should inspect all areas or apartments around the suspected origin of the bugs, which gives a general idea of where the infestation is coming from.
    As far as I know a Landlord cannot evict you because of an outbreak of Bedbugs in the building, and you should not lose your DD because of that; do not sign any move out paperwork that deducts payment for Bedbugs; my guess is the Landlord would have to take you to court to prove his case.
    Contact the Residential Tenancy Dispute Resolution Service (RTDRS) (http://www.servicealberta.ca/869.cfm) who may be able to advise you further.
    You could check the address where you live with the Alberta Bedbug Registry (http://bedbugregistry.com/location/AB/) to see if there was any problems there; or you could call the Health Inspector.

    ... on July April 10th, 2013
  16. elishah says:

    Hi! I have a question…we are moving out of a rental property at the end of August. We have lived in the house for two years and in that time, our puppy had made four holes in the carpet. Maybe 3″x3 in size. Tbe carpet is still in good shape but the landlord says we have to replace all of the carpet at our own expense. I don’t think that is fair because the house is now 8 years old…the landlord’s family lived in it first, then another family rented it and now us. I don’t think replacing all the carpets should come out of just my pocket

    ... on July July 25th, 2013
  17. admin says:

    Hi,
    There are several factors to consider:
    When you moved in was a Move In Inspection done? If so and the inspection does not state any damage or wear to the carpet, and it now has holes, then you will be responsible to either repair or replace the carpet.
    If there was no Move In Inspection, then you may not be held responsible, as there is no proof of the carpet’s condition.
    The carpet can probably be repaired if done by a professional, possibly by taking a piece of carpet from a non conspicuous spot, usually a closet; and replace the piece in the closet with a similar type of carpet; most carpet repairs will not be noticeable, if done properly.
    Normal Wear and Tear is subjective, I have seen 20 year old carpet in better condition than carpet just months old, so a landlord who’s carpet was in good condition with limited wear will probably charge a tenant for repairs or replacement. I would offer to pay for the repair and agree on a price, or you could call any carpet fitter to give you an estimated price.

    ... on July July 26th, 2013
  18. Angela Parente says:

    Dear Sr/Madam…
    My neighbours rent a main floor for a couple and the man runing a driveway business cleaning and repair refrigerators, laundry and dry machines, stoves and he use a water compressor for clean all the appliances and leave all the dirty in the neigbours green fence, in the driveway and he spend a lot of water all the time. Sometimes he bring friends after 11 pm and they drink beer, make noise and we live in a peacefull cull the sac and after this couple coming to live close to us, we concern about all this strangers around, lauding and drinking and I know the nice couple live in the
    besement from this bad couple are living in threats because of then and all the problem this couple give for this nice couple live in the basement for almost three years. Please let me know if we can do for this couple move for another place and let us give our piece life back. 11 pm is not a good time for noises from them and is not right run a business in the side walk and don’t give space even for the people down step across to get out and also this couple have a illegal moving truck and all the time they live mattrers and another unwanted things in the back ally and we are not really happy with this people. Please let me know if we can do something to take this people out from here soon has we can.Thank you so much. Sincerelly….Angela

    ... on July July 27th, 2013
  19. Sarah says:

    Hi,
    Are there resources for landlords to protect themselves from unreasonable tenants? It seems like there are more resources for tenants than there are for landlords. There seems to be more and more tenants that are taking advantages of trusting landlords and they are getting to know the bylaws and ways around them. One of our tenant is causing a lot of trouble for us. She runs the washer empty on a weekly basis, and usually late at night too, at 12pm. We’ve asked her to stop and her response was, if we font like her doing that, why don’t we put a lock on the laundry door. This seems like such an odd response from someone and makes it seem like she has caused troubles for previous landlords. We have considered putting a lock on the laundry door, but not only would it cause an inconvenience to the other roommate, but it just seems wrong to. We have asked her to move out at the end of her contract, which is at the end of July. We asked her if we could show her place to people that are interested in renting after she is gone. She refused to let us show her place and refused to return us our copy of the key to the place. (she lost her copy of the key a few weeks ago and asked to borrow ours to get into her place. She never returned us the key). Any advice or resources on how to deal with unreasonable tenants that are putting a name name for all the other good tenants?

    ... on July July 28th, 2013
  20. admin says:

    Hi,
    You do not say whether the rented place is an apartment or a house? As a landlord it is always best to set rules guidelines for behavior in the lease: Laundry room hours are between 9AM and 10pm, the laundry Room will be closed promptly at 10pm; this would be acceptable if the Laundry Room is in a common area and laundering of clothes late at night would affect other tenants. You could always put in coin operated laundry machines and give the money back to good tenants at the end of the month, or turn the breaker off to the machine if it is running empty.
    You have the right to enter a tenants apartment after giving a 24 hour notice, whether the tenant likes it or not. The lease should state your rules, the Residential Tenancy Act states the Landlord/Tenant rules of tenancy.

    If a tenant loses a key you should charge them to replace the key, once a tenant moves out you can change the locks, but not before. If a lock is in a common door, then you could change the locks, once the tenant moves out and give the remaining tenants new keys.

    If you have problem tenants it is always best to write warning letters to address the problems, a paper trail is needed if you have to take the tenant to court to evict them. When you do the Move In you should state any important rules such as drug use not being allowed, no pets, noise issues etc, etc.
    Keep in mind that if you do not address problems with bad tenants, your good tenants will leave. Put together a Complaint Form for your tenants, they do not have to use their names on the form, but it creates a paper trail, if action goes to court.

    ... on July July 29th, 2013
  21. admin says:

    The lease should state rules and tenant expectations: No businesses can be operated from the premises; any damages to the property will be repaired and charged to the tenant.

    As for noise or parties call the Police or Bylaws Officer; warn the tenant and put the warnings in writing. Usually, once you have four complaints in writing it may be enough to evict the tenant.

    If you can prove the tenant dumped anything charge them for taking the item to the dump.
    As the Landlord you should state any rules and have the tenant sign them before moving in.
    Always get and check references.
    Always address complaints with the tenant and put warnings in writing.
    Let the tenant know you will be evicting them, if they do not address their behavior.
    State any of your rules in the lease and point them out before the tenant moves in.

    ... on July July 29th, 2013
  22. Cindy says:

    I have a tentants that are smoking pot outside and it’s affecting the other tentants that live below them. What can I do as a landlord?

    ... on July August 9th, 2013
  23. admin says:

    Pot smoking is illegal. You should warn the pot smoking tenants that if they do not stop you will call the Police and evict them. Warn them verbally and then put that warning in writing and give it to them; also get the affected tenants to write out Complaint Forms for any incidents.
    If it goes to court you will need documentation of warnings given and tenant complaint forms. Pot is laced with addictive chemicals and is designed to be less effective and more addictive, so you need more for less affect; it is also said to be the cause of the onset of mental illness such as schizophrenia and Bi Polar Disease, if you are genetically indisposed to such illnesses.
    The other problem is smoking pot attracts dealers and other drug use to your building; while good tenants may leave.

    ... on July August 12th, 2013
  24. MB says:

    we signed a 6 month lease on the first of march. at the beginning of july we decided we were going to move into another house at the end of our lease which would be august 31st. When we told our landlord she said our lease isnt up until the end of september and we would still have to pay for that month. I double checked the lease and it states that it is a 6 month lease beginning on march 1st and ending september 30th. I know i should have noticed this when signing the lease but technically that’s 7 months right? am i missing something here? in the renting world does 6 months actually mean 7? i did give her 30 days notice. if it is just an error in the lease can i argue that against her?

    ... on July August 16th, 2013
  25. admin says:

    Usually a lease is from the 1st of the month when you move in until the last day of the month at 12pm when you move out, so March the 1st until August 31st at 12 noon. From what you are saying, it sounds like the landlord put the wrong move out date down. If you move out before the move out date you usually have to pay the rent until the move out date, unless the landlord rents the place before that; a landlord cannot charge double rent for an apartment. You may want to contact the RTDS (Residential Tenancy Dispute Service) and see what they have to say.

    ... on July August 28th, 2013
  26. L+D says:

    Hi,

    My boyfriend and I have been living in a ‘Maintstreet apartment’ now since June 2013. We are having a huge infestation of ‘box elder bugs’ on the entire south side of the building. we have contacted landlords to fix this as they are getting in our suites and we cant sit comfortably on our balconies. we have had no reply from landlords and are now wondering:

    what are our rights? can we advise them we will not be paying rent til this is fixed?

    please help! although these bugs are not harmful are a HUGE nuisance !

    Lauryn and Damon

    ... on July October 13th, 2013
  27. admin says:

    Hi,
    As far as I know these bugs do not last long and with the weather getting colder and once all the leaves have stopped falling they will disappear. You can treat them by Spreading diatomaceous earth around the perimeter of your home and dish soap can be sprayed on the bugs or surfaces around your home. The ideal would be for your Landlord to treat or hire a pest company to do the job.
    The bug infestation is a natural occurrence, but should be dealt with by your Landlord. Withholding rent would not be a good idea, but you could call the Health Inspector and see what they can do.

    ... on July October 13th, 2013
  28. Ron says:

    Hi,

    I am living in an Apartment downtown since August of 2012. I have had a portable laundry machine since I moved in. The property changed owners a year ago. Today I got a letter saying I have to remove the laundry machine because it is strictly prohibited. I cannot find the prohibition of laundry machines or similar equipment in my Residential Tenancy Agreement. It is stated that if I don’t remove the equipment I they will apply for an Order of Possession. I am wondering where this equipment is banned from.

    R.

    ... on July October 31st, 2013
  29. admin says:

    Hi,
    Normally the lease should state what is acceptable and what is not, or you should receive a page of rules that you would have to sign along with the lease.
    In most older buildings the plumbing system is not capable of handling the flow of water from a modern washing machine or a dish washing machine; which is why they are not allowed.
    Usually, what happens is the drains cannot handle the extra flow of water from portable machines, and apartments on a lower level may have water back up through the toilet, tub, or sinks, because of the excessive flow from above.
    Your Building Manager should explain the rational why washing machines are not allowed, and the rule should be clearly stated on your lease; or the companies policy.
    Newer building have washing machines built in, but the plumbing system is designed to accommodate the extra flow of water.
    The Building Management would probably have to take you to court to evict you, and it is a judge who would decide the case.
    Factors to consider are: the age of the building, the issues the Building Management have with portable washing machines and the owner’s lease, rules policy and procedure. Personally, I would stop using the machine, but the Building Management should clearly state their policy and rules in writing; if it is not in writing somewhere, then I don’t think a judge would agree with the Building Management.

    ... on July November 1st, 2013
  30. sg says:

    I have been living in my rental home for 4 months now. The landlord never comes around and asks us to deliver the rent to her and never gets the lease to us on time and then shows up at 11pm to pick up the money in our mailbox…and gets mad with us for not getting the rent to her on time even though we had tried to talk to her about signing the lease a month prior but she didn’t reply. I moved in with my boyfriend and I havent met her since i moved in. She doesn’t check smoke detectors and doesn’t make any repairs that we ask for but refers us to a handyman that doesnt show up, ever. We now have a mouse which we are trying to deal with ourselves but I want to know if this is in her jurisdiction to take care of. The lino in the kitchen is peeling and the windows definitely need to be replaced. What is reasonable to ask for repair/maintenance wise.

    ... on July November 6th, 2013
  31. admin says:

    Hi,
    Your lease should state how rent payments are to be handled, and usually have to be paid on or before the first of the month. I would certainly not be leaving the rent in your mail box; if it goes missing you would be responsible. You could set up a direct deposit with the Landlord and your bank, or make other suitable arrangements.
    A lease usually states what the Landlord’s rules, policy and responsibilities are; and basically protects both parties.

    It is the Landlord’s responsibility to maintain the premises, but your lease should state what maintenance you are responsible for. Sometimes the tenant is responsible to unplug toilets, cut the grass, clear snow from sidewalks, wash carpets yearly etc; your lease should state your responsibilities. Once the lease is signed the Landlord should send you a copy in a timely manner. The RTA (Residential Tenancy Act) and Public Health Act will inform you about the Residential standards for renting; do an online search for Residential Tenancy Act and Alberta Public Health Act, which are both downloadable in PDF format.

    Pest control is an issue for the Landlord, however you can buy Snap Traps, Glue Pads and Mouse Poison, which are all effective means of dealing with mice. Glue Pads and Snap Traps are immediate, while poison works over a period of time and can be a risk if you have children or pets in the house. place snap traps and poison behind the fridge, stove and in areas not accessible by pets or children. Glue pads can be placed under heating ducts, corners or edges of rooms and generally where you see mice running.

    The lino and windows can be costly items to replace, and the Landlord may need some time to repair or replace them; if it is an issue, ask when, or if they will be replaced, and get the reply in writing.
    Any damaged items, such as the lino or other damage, should have been noted on your move in inspection.

    ... on July November 6th, 2013
  32. debbie says:

    Hi I’m wondering if you can help me we rented a property for 13 months .when we left the agent did a walk round and she ticked everything off saying house was left just as it was before we moved in except for drawer on washing machine .which we had called someone to come and repair .and said take the cost out of our deposit we even had carpets cleaned and treated few days before we left .the house looked great.now our landlord is saying we can’t get our deposit back as he had to take day off to let guy in to fix drawer on washing machine that took 20 mins .how do I deal with this

    ... on July November 9th, 2013
  33. admin says:

    The Law requires that a landlord does a Move In and Out Inspection:
    if a Move In Inspection was not done the landlord has possibly broken the law, and there is no reference as to the state of the property when you moved in, so you should get all your Security Deposit back.
    If a Move In Inspection was done, then it should state any damages, which should not apply on the Move Out Inspection. Any new damages should be listed and the Landlord has to provide Invoices to show the cost of repairs. The Landlord can charge for their time to clean and repair.
    The Landlord should do the move out inspection with the tenant there, and the tenant agrees and then signs the Move Out Inspection, if the tenant disagrees with what the Landlord puts on the inspection, then the tenant signs to disagree with what is written on the form.
    So, if the Landlord signed off that everything was OK, then the Landlord must return all the Security Deposit.
    As far as I know the Landlord has to provide invoices to cover any repair work and send you a copy of the invoices and the Move Out Inspection report, usually within 10 days.

    In your case, you would need to get everything in writing and on paper and then proceed with your options, which are:
    Take legal action, or
    take the matter to the Residential Tenancy Dispute Resolution Service (RTDRS), who may be able to help advise you, and sort out the issue.
    If you caused any damage, then it is reasonable for the Landlord to recover repair costs; if the damage was normal wear and tear, then the Landlord is responsible for repair costs. charging the full Damage Deposit is unreasonable, but it would depend on the damage.

    Here’s what I would do:
    Make sure you get copies of the Move In and Out Inspection, along with any invoices from the contractor for the repair, and write down everything that has happened with dates;
    I would inform your Landlord that you are taking legal action and see what he says;
    I would tell your Landlord that he cannot charge for his time, as he did not do the repair (but that would have to be decided by the RTDRS or a judge);
    agree to pay the damage invoiced amount;
    remind the Landlord that court and Lawyer costs can be expensive for both parties, if you end up in court.

    ... on July November 10th, 2013
  34. debbie says:

    Thank you he is saying he won’t give us it back as we offered to pay a week’s rent as we told him 8 th of October we would be moving. Out the 1st of Nov a day after this they barged into our home at 9 on Sunday morning trying to let people walk round while my children were still in bed and me .we had no notice of them over a viewing that day .he is a nightmare he needs to outed as he is not a good landlord.I

    ... on July November 11th, 2013
  35. admin says:

    I see your Email address is UK so are you in England or Canada? Here in Calgary Canada your Landlord is breaking the law, he has to give you a 24 hour Notice To Enter and is generally during business hours, unless agreed otherwise. Depending on what your your lease says, a tenant has to give a full months notice on or before the first of the month.
    In your first Email you mentioned a damaged washing machine, which the Landlord can take the repair cost out of your Damage Deposit. If you are on a month to month lease and gave a month’s notice after the first of the month, then the Landlord could make you wait another month to give proper notice.
    The Landlord cannot take rent out of your Security Deposit, unless you break the lease term of agreement; and if the Landlord rents the property, he cannot charge you for rent, once the new tenant moves in.
    If you have moved out and are not happy with what your Landlord has charged you for, then I would contact the Residential Tenancy Dispute Resolution Service (RTDRS).

    ... on July November 11th, 2013
  36. Robert says:

    Hello, I live in an older apartment building and when it gets cold my heat goes out. The problem is I don’t feel my landlord tries to fix it with any urgency. When I talk to them I get an answer of “they’ll get to it when they can”. This is not very reassuring when it’s -30 outside. I’ve also had a leak in my roof that took them a week to come and fix. Is there anything I can do about this? Can I use it as an excuse to break my lease?

    ... on July December 6th, 2013
  37. admin says:

    Heating in cold weather and roof repairs should be a top priority for any building management.
    The Minimum Housing and Health Standards can be found here:
    http://www.health.alberta.ca/documents/Standards-Housing-Minimum.pdf
    http://www.albertahealthservices.ca/EnvironmentalHealth/wf-eh-rental-housing-health.pdf

    There are a few things you could do;
    Put in a written dated Maintenance Request to your Building Management and keep a copy.
    Contact a Health Inspector. 403-943-2288
    You can also report a landlord to Service Alberta toll-free at 1-877-427-4088
    Calgary Apartment Association (403) 265-6055 may help with advice.

    I would not break your lease.You could tell your Landlord :
    you are contacting the Health Inspector and Service Alberta
    state the Minimum Standards and Residential Tenancy Act and put a timeline on when you expect the repairs to be done.

    I would keep a record of all communication with your Landlord, dates times, temperatures in your home; take pictures of any problem areas.
    FYI: Generally leaky roofs are dependent on how busy roofing contractors are, so it may take some time if the weather is bad.
    Heating problems in most cases can be resolved by your building maintenance staff, or a local plumbing company; in cold weather plumbers can be very busy with heating problems, but should be there within 24 hours.

    ... on July December 7th, 2013
  38. Clement says:

    I live in apartment managed by one of the big real estate companies in Calgary and I have a heating problem in my apartment that I have reported for 4 days now and nothing has been done. My family and I have had to dress warm even within the apartment. The Resident Manager was even exceptionally rude. What do I do?

    ... on July December 9th, 2013
  39. admin says:

    Heating in cold weather should be a top priority for any building management.
    Assuming you have put in a written Maintenance request and nothing was done you can:
    Contact the building owners by phone and in writing, if they have an Email address.
    Contact a Health Inspector at 403-943-2288
    You can also report a landlord to Service Alberta toll-free at 1-877-427-4088
    Calgary Apartment Association (403) 265-6055 may help with advice.
    Become aware of the Minimum Housing Standards which can be found here:
    http://www.health.alberta.ca/documents/Standards-Housing-Minimum.pdf
    http://www.albertahealthservices.ca/EnvironmentalHealth/wf-eh-rental-housing-health.pdf

    I would keep a record of all communication with your Landlord, dates times, temperatures in your home; take pictures of any problem areas.
    Heating problems in most cases can be resolved by your building maintenance staff, or a local plumbing company; in cold weather plumbers can be very busy with heating problems, but should be there within 24 hours.

    ... on July December 9th, 2013
  40. sean says:

    I live in half a duplex that was recently sold. The new landlord lives on the other half and just brought over a new lease agreement. It includes $400 fines for smoking on the property or the sidewalks, having a guest spend more than two nights or for parking on the street in front of their half. Can they do that? I’ll probably leave anyway since I don’t want a landlord like that but I’m curious if they’re just annoying or breaking rules.

    ... on July December 26th, 2013
  41. admin says:

    A Landlord cannot fine a tenant, but they can charge for damage that you do. A Landlord has to follow the residential Tenancy Act and other regulations.
    The lease should state any rules, if you do not agree with them, then you should not sign the lease, or make other arrangements with your Landlord about what is acceptable.
    As far as I know, the sidewalk or road in front of a property is the cities, and governed by city parking bylaws.
    If you are having guests stay over, then the lease should state what is acceptable and under what circumstances. If you are having guests stay over and it states in the lease you cannot, then the Landlord can warn you and even evict, but they would have to go to court and prove their case.

    I would read the new lease very carefully before you sign it, if you are intending on leaving I would not sign the lease, which means you would be on a month to month lease.

    ... on July December 26th, 2013
  42. Tracey says:

    my 75 year old mother was just told by her landlord that she has to move out by end of month because he wants to sell. he gave her this verbally on Jan 4, I thought that 90 days notice is the law. no lease, he refused to sign one and he collects his rent from her in cash every month Help!

    ... on July January 6th, 2014
  43. admin says:

    I have two questions:
    Did your mother have a lease before the 4th January?
    Has your mother always paid by cash?
    Under no circumstances would I pay cash without getting a receipt. Personally I would pay by cheque or Money Order, so I have a record of what I am paying.
    If there is no lease it usually means the tenant is on a month to month basis.
    Regardless of what the Landlord is saying or doing, it is always best to get everything in writing; so, if the landlord says something, have him put it in writing, or put it in writing yourself. If OK with your mother, let the Landlord know you are acting as her agent, and have him deal with both of you present when discussing the Lease.
    The Residential Tenancy Act usually covers rental properties and if any of its laws are broken you will have to take legal action, or contact the The Residential Tenancy Dispute Resolution Service (RTDRS) in Calgary, who may be able to help advise you.

    ... on July January 6th, 2014
  44. Derek Chester says:

    I am a tenant in a basement suite with tenants upstairs. The tenants upstairs has a repair business fixing water distillers. The tenant upstairs is frequently tripping one breaker due to faulty equipment. The tenant doing the distiller repairs is constantly interrupting me to reset the breaker, one day it was six times. The tenant is not a certified electrical tech and neither is the property manager. Should either of them be doing repairs to the electrical system? I feel very unsafe. Previously the landlord installed a gas powered hot water tank and it currently has two leaks developing on the hot water out pipe. Shouldn’t these items be repaired by qualified tradesmen? Also I’m not sure if the upstairs tenant has the appropriate permits for such a business. What should I do?

    ... on July January 24th, 2014
  45. admin says:

    Hi,
    Most standard leases have a clause stating you cannot run a business out of your home. I would check your lease to see if it is there. If it is not then the Landlord permits tenants to run businesses out of their home.

    The Building Manager has the right to repair anything, if he is competent to repair.

    Resetting the breaker is not an electrical issue, but overall may effect the electrical system if it is constantly overloaded.

    I am sure the Landlord is not trained to install a gas fired water tank; it should be done by a professional. If anything happens the person doing the installation would be liable; if the house blew up he could likely face criminal charges.

    If the Landlord works for a Property Management company I would address my concerns to them.

    No one can enter your apartment without giving you a 24 hour notice, unless it is an emergency. The tenant should certainly not be entering your apartment.
    You could tell your Landlord you need 24 hour notices to enter your apartment.

    In my opinion, having to reset the breaker several times a day is an electrical problem that needs to stop, it is not an emergency, as the tenant is constantly causing the problem.

    The Building Manager should be taking action to stop what the tenant is doing and even evict him.

    Write all your complaints, send them to the Building Manager and the Property Company; keep a record of all complaints, and write up any verbal answers the Building Manager makes.

    ... on July January 24th, 2014
  46. Jason says:

    Hi Im a tenant in an apartment i am worried because i had 2 guests over and i wanted them to leave i verbally stated that and they said they would i was tired so went to lay down i was rudely awaken and my 2 guests had not left i was attacked i managed to get out and go to the neighbors door who is the land lord no answer went to another neighbors hue no answer i finally went to the 3rd door who are the apartment managers as well no answer so i ran outside to nearest phone called police to have them removed i pressed charges im worried that i am going to be kicked out because of the noise the cops and the 2 made .

    ... on July February 2nd, 2014
  47. admin says:

    You are responsible for your guests and their behavior, and It depends what it says on your lease about guests?
    The Landlord may give you a warning and tell you not to have guests over.
    The action taken by the Landlord will depend on the seriousness of the incident and how many complaints the Landlord gets.
    It is unlikely the Landlord will evict you over one incident, but if it looks like you are bringing people into the building who will harm you or others in the building, then you may be asked to leave.
    My advice is to stop bringing people over who are going to cause trouble; you are responsible for all their behaviors.

    ... on July February 3rd, 2014
  48. Jason says:

    well i have been 24 hour evicted i am worried about all my stuff and im wondering if there is number to call to get a 2 day extension ? i am willing to leave but i dont have time to remove any of my items ! any ideas ?!

    ... on July February 4th, 2014
  49. admin says:

    If you have been evicted and you leave peacefully, it is likely the Landlord will grant you a few days to store your belongings and set a deadline when the possessions need to be removed.
    The Landlord will change the locks and ask you to arrange a time to remove the rest of your possessions. If you do not remove your possessions by the agreed time, the Landlord may dispose of the possessions.
    If your possessions are of any value, then you could store them temporarily at a Storage Facility.

    ... on July February 4th, 2014
  50. B. Goodwin says:

    I was wondering if there is a restriction of rates for replacement parts that a landlord can charge you for Example: Venician blinds, filter for a hood fan on an oven. I am moving soon out of my apartment and I got a list of items for replacement parts if needed and thought the rates were quite high.
    Thank you. Barb

    ... on July February 24th, 2014
  51. admin says:

    The Landlord can charge you for anything you have damaged. or that they have to clean.

    Costs depend on where the Landlord buys parts and how much they charge to install them.

    The Landlord cannot charge you for anything, if you did not break it; anything you can change, then change it yourself.

    Normal wear and tear means the Landlord cannot charge you for something, if over the period of the lease you did not damage anything and the wear was normal.
    When you moved in there should have been a move In Inspection done, that will list what was in good or bad condition. If there was no Move I Inspection done, then there is no reference document and the Landlord cannot charge you anything.

    Your lease should also state what the rules and regulations are regarding cleaning and what you as a tenant are responsible for.

    Normally a tenant is expected to clean the windows, walls, the stove, fridge, kitchen, bathroom, carpet, and do any repairs that are your fault; in other words you should leave the apartment in the same condition as it was when you moved in. The Landlord cannot charge you for anything that is in the same condition as it was when you moved in.

    ... on July February 24th, 2014
  52. Tammy says:

    I have a long list of issues with my landlord who had moved us out of a nice home he had rented to us (his excuse was that he was moving family in… Then found out a few months later this was false). We assured the house was clean when we left but he refused us back part of our damage deposit because he spent money cleaning carpets (he agreed on my mother smoking in the house).

    He moves us to a run down townhouse. The kitchen was in a horrible condition (including mouse feces and lord knows what in behind fridge and stove and cupboards… He refused to clean this up and I was force to do so myself at 6 months pregnant).

    It took me almost a month to get him to install a smoke detector.

    The bathtub was corroded and mold was inset into the tub and tiles itself.

    The basement had no railings going downstairs

    There is electrical problems with a ceiling fan – making the fan/light unusable due to fear of starting an electrical fire.

    The bathroom vent in upstairs basement does not work.

    The deck in back hard was rotted . My aunt fell through and almost broke her leg. Took 6 months to have him tear it down. Then refused to put up a railing from the step where it was attached to the deck to prevent injuries if falling (3+ feet drop)

    The fencing is rotted and unstable I the back yard.

    Large tree in the front has been deemed unstable from Calgary Parks. Since it is on his land, he has been asked to have it cut down (was deemed unsafe when neighbors tree fell on power line and I had to call 911 last summer).

    I had to call Alberta Health Services to get him to comply to fix a leaking toilet causing severely rotting/moldy smell from downstairs bathroom after the premature birth of my son.

    The closet doors in the house are large and unstable. He demands we fix them ourselves (ceiling to floor sliding doors.. The sliders are broken)

    There tap to the upstairs bathtub pills away from the wall… And regardless to how many times we have fixed it, it still won’t stay put. The water leaks through to ceiling on first floor and we are concerned about mold (which I’m allergic to)

    Our front and back doors do not lock properly. And had to install a second lock.

    Stove and dryer do not work properly… Out dryer was not vented outside correctly and at one point smelled smoke when using dryer. He came over and duct taped the vent to the dryer.

    Upon moving in he did not fill out a report on the conditions I pointed out to him. He had me write up a list… But it was never officially valid.

    He raised our rent $200 last August promising to fix up the house to more livable conditions. Which never happened. He is now telling us he is raising the rent again in 3 months time again…

    We would like to find another house but we know we won’t get a penny back from damage deposit insisting we damaged the property ourselves.

    We have some pictures when we moved in as well as with AB Health Services. He is notorious with these people as they know him well. What are my legal rights? I tried calling landlord tenant act and they told me it was my own fault for moving in and staying here under these conditions – but at the time it was our only solution due to our financial situation

    ... on July March 2nd, 2014
  53. Tammy says:

    Should also mentioned it took him a week to fix our furnace last winter when it stopped working… It was -40 out. He refuses to pay to have our broken venting repaired as well as thoroughly cleaned. I’m spending over $500 a month for water, waste and gas.

    Whenever he comes to pick up rent I make my complaints known and he always promises to come back within the week to fix it… And never follows through.

    ... on July March 2nd, 2014
  54. admin says:

    Usually with issues such as this the Health Inspector is called and they decide if the Landlord is given a time frame to fix the items, or they close down the dwelling until the items are repaired.

    The Landlord can charge for cleaning if it was not normal wear and tear; but cannot charge you for things you have not broken; or items that are not stated in your lease that you are responsible for. Usually your lease states the Landlord’s rules and what is required of a tenant.

    The only other option is to contact the RTDS Residential Tenancy Dispute Service; document everything, take pictures and prepare your case.

    A Move In Inspection determines the state of the premises when you moved in, if it is signed by you, then that is what governs the state of repair when you move out. If the Move In Inspection was not done, then it is unlikely that the Landlord can charge you for any repairs; but you would have to take that to a court to decide. If you withheld the last months rent, then the Landlord could keep the damage deposit as rent payment, but he would have to take you to court to get the rent or any damage costs.

    The Landlord can only raise the rent once a year, or upon renewal of a lease.

    My suggestion would be to move and find a decent Landlord.

    ... on July March 2nd, 2014
  55. admin says:

    Write all your maintenance requests on a sheet of paper, date it and give the Landlord a copy, ask him to sign both copies and state a date when he is coming to do the repairs.
    It is up to you, but I would tell him you are contacting the Health Inspector and the RTDS.
    The RTA and other laws are there to set guidelines for both Tenant and Landlord to follow; a court usually decides who is right or wrong.

    Document, photograph and date everything; even conversations you are having with the Landlord.

    ... on July March 2nd, 2014
  56. charlie says:

    i have had a leak in my apartment for over a year and i keep getting told someone will call me and i never get a call just a few days ago i had a knife pulled on me cuz the front door dont lock anymore and a homeless guy was sleeping there and i talk to the cops about it and the building emergency number and i dont get a call back i am gettin really tired of this and i want to know who i can call to get something done cuz my building management just does not care as long as my rent is getting paid i have over 6 months left on my lease.

    ... on July March 3rd, 2014
  57. charlie says:

    oh and the front door has not locked in about a year. in that time i have seen beer bottles/cans and narcotics all over the front entrance.

    ... on July March 3rd, 2014
  58. admin says:

    If the Building Manager is not the owner of the building, then you could contact the Building Owner with your complaints.
    Leaving leaks that long is a waste of water and a potential source of damage and mold.If the Landlord will not do the repairs then you could contact the RTDS, the Bylaws Officer and Health Inspector with your complaints.
    Document and take pictures of everything that is wrong; document your Landlord’s replies and responses.
    The homeless people are the responsibility of the Police. The Building Management should repair locks, install security lighting and make the building safe.

    .

    ... on July March 3rd, 2014
  59. Deziree says:

    Hello my name is Deziree I am 17 years old, I recently lived in Calgary Alberta with my boyfriend and brother. We moved out of our house due to bed bugs, noise from the down stairs tenants and having no privacy. However the landlord did get an exterminator for the bed bugs but she only did our area not the down stairs and they were still there after the exterminator did his job twice. We had to throw everything out. Now the landlord is saying she can charge us for breaking our lease, she is saying she can charge us 6975 for moving out early. can she do this? not only is she charging us for the rent but for her partner showing the place.

    ... on July March 15th, 2014
  60. admin says:

    If you break your lease the Landlord can charge for rent until the lease ends, or until the Landlord rents the apartment.

    Normally bed bugs can be treated, but it is best to treat all areas around the main contamination.
    Clothing can be treated for bed bugs by placing all clothes in a dryer, and the heat kills them. As for possessions they have to be thoroughly inspected, beds are best disposed of. The best way to get rid of bed bugs and keep all your possessions is to have the apartment heat treated, which kills all bed bugs in one or two treatments.
    I am not sure what you mean by “not only is she charging us for the rent but for her partner showing the place.”
    The Landlord can charge for lost or unpaid rent, any damage you have done or for any cleaning and items that are needed to be done to bring the apartment back to original condition. If you have a conflict with the Landlord you can contact the RTDS in Alberta.

    ... on July March 15th, 2014
  61. evilnessy says:

    I was wondering, when your lease is up do you have to give your landlord notice that you are moving out? The reason why I am asking is because they want to put the house up for sale next year. Me and my common law hubby found this out 2 weeks before our lease agreement was up. Your response would be very much appreciated.

    ... on July April 25th, 2014
  62. admin says:

    If the Landlord sells the house then they will have to give you notice, generally 90 days.

    You do not have to inform your Landlord you are not renewing the lease, but it is usually good practice to let your Landlord know in advance what your intentions are.
    If you do not sign the Lease then you may be on a month to month lease and the Landlord can give you a month’s notice to leave.

    Normally a Landlord will give you a notice of Lease Renewal, which you complete for the term of the lease you wish to sign for.
    If you do not sign the lease renewal or the new lease, then it is generally accepted that you will be moving out at the end of the lease; usually 12 noon of the lease ending date.

    The Landlord may want the existing tenants to stay in the property when it is sold, if that is what the buyer wants.

    You can also refer to the Residential Tenancy Act online, which will inform you about the Law in these matters.

    Personally I would ask your Landlord:
    What the Landlords intentions are?
    How much notice will the Landlord give you, if and when the house is sold?
    If you don’t sign the lease renewal will you be on a month to month basis?
    If you sign the lease for a certain time period will you be able to move sooner without breaking your lease?

    It is usually good for both parties to communicate their intentions, which will give each other time to resolve any issues; get any agreements in writing.

    ... on July April 26th, 2014
  63. Troubled Landlord says:

    I have 2 tenants that are now in their second month of month-to-month after their year lease completion. They have an infant and now have decided to separate. His drinking has lead to the police taking him away twice, but not arrested. He hurts himself in that state. Child services deemed him unfit to be a father for the time. The mother wants him gone and she wants the place for herself and child. Shes been staying some where else for the time being. She smokes weed quite a bit, but outside. I have had issues with her before though in that matter. Im not too sure what to do here. She texts me constantly to draw up a new lease for her and now a new roommate. Is there grounds to evict him? It doesn’t so to me and I don’t want to be a pawn in a separation. Any advice?

    ... on July April 28th, 2014
  64. admin says:

    It sounds like:
    the tenants had a year lease and are now on month to month; you have had problems with the tenants doing drugs; the tenants have an unwanted roommate; the tenants are disruptive and noisy.
    The lease should state your rules, such as: No drug use in or on the property; no unwanted guests, unless approved and put on the lease; peaceful enjoyment of the premises.
    If your rules are being broken, then you would document and warn your tenants, then evict. If it went to court you would need to build a documented case.

    You do not need to get involved in tenant disputes, just enforce your rules verbally and in writing; if your rules are being broken, then you evict.
    You can evict, but if the tenants do not move then you would need to go to court, if this happens you will need documentation in writing, Police reports, warnings, neighbor complaints in writing, your own complaints in writing etc.
    You will need a paper trail if you evict and it ends up in court.
    The other things I would do is: inspect the property and make sure there is no damage; tell the tenants they cannot have unwanted guests (unless you are OK with them adding the guest to the lease?); write up your warnings and inform the tenants they are on month to month and will be evicted if they break your rules.

    ... on July April 28th, 2014
  65. Selene says:

    I live in the basement of a rental house. Although my wondows lock, I feel they can be opened from the outside if someone really wants in.
    Does the landlord have the right to make these said windows safe for me, ie bars etc, or is that up to me.

    ... on July May 31st, 2014
  66. Admin says:

    Alberta Building Code states the size of windows allowed in a basement apartment, and they cannot be barred, unless the bars can be opened or removed from the inside, without tools, locks or keys.
    There should be an exit directly to the outside and windows of the correct size, which if it did have bars or locks, you should be able to open them easily from the inside.
    You will find a copy of the code here: http://www.calgary.ca/PDA/DBA/Pages/Home-building-and-renovations/Secondary-suites/Secondary-Suites.aspx
    Your basement apartment must conform to these codes, if it does not, then your Landlord is responsible to put it right.
    It is unlikely your Landlord will bar the windows, and if you do , then they must be according to the standards set by the Building Code.

    ... on July May 31st, 2014
  67. Stella says:

    The elder female which rents a room and a basement in a house lied to me and another tenant that she is the owner of the house. She does not maintain the house, does not repair things etc.
    There are a lot of troubles with her and a lot of lies from her about everything.
    After she damaged my car in hit-and-run accident (there is a damage at her car at the exactly same level, and nobody else uses the parking lot from where the damage has been done at my car), things went too far away. After trying to find a solution for my damaged car and tried to talk to her nicely, she gave me one month eviction note to move out, and that happened at the middle of the month – bad time to find another place to move because almost everybody rents from 1st to 1st of the month.
    Now she says she will not give me my deposit back. What I should do, not including to get the case to the court? How to get my money back?
    One more notice: I moved on 12th of April and payed from 1st, do I have right to stay till June the 12th, and to get the whole deposit back?

    ... on July June 1st, 2014
  68. Stella says:

    Additional information: my eviction date to move out is June 22nd.

    ... on July June 1st, 2014
  69. Admin says:

    The lady you mentioned could be the manager, a tenant, or the owner of the property.
    Who do you pay your rent to? That is probably the owner/Landlord of the property. If the lady is just a tenant, then I would contact the Landlord and let them know what is happening.
    If the lady is the owner and Landlord, then she must abide by the Residential Tenancy Act regulations.
    You should have a lease which states your length of tenancy, any rules, and when your rent should be paid.
    The Eviction Notice should state why you are being evicted, and must be supported by the RTA regulations. If you do not leave on the eviction day, then generally the Landlord would have to take you to court and apply for a judge to make a decision whether the Landlord is justifiable to evict you. The judge will decide if you are evicted, and state a date for you to leave; if you did not leave on the date set by the court, the Landlord would get a court order for a bailiff to come and evict you. Normally, a Landlord has to have well written documents and evidence to back up their case for eviction.
    The Landlord cannot keep your Damage Deposit, unless it is to pay for damage you have done to the property, or in some cases rent owing. The Landlord should do a Move Out inspection, and at that time explain what damage has been done by you and how much the Landlord is going to charge you to repair the damage; that cost usually comes out of the Damage Deposit, and you must sign the Move Out paperwork to say you agree or disagree with what the Landlord has written.
    Document everything that has happened, with dates, times, who and what was involved, keep everything in writing from the Landlord, and you could contact the Residential Tenancy Dispute Resolution Service (RTDRS) at:Phone: dial toll-free 310-0000 (then 780-644-3000) Fax: 403-297-2669 E-mail: rtdrs@gov.ab.ca
    As for the car, you would have to contact the Police.

    ... on July June 2nd, 2014
  70. Jordan says:

    A few questions please;

    I have lived in a basement suite for 3 years now. In that time, the hot water tank has leaked and soiled the carpet in my bedroom, the upstairs tentant has flooded out their bathroom numerous times which has led to water pouring in through my ceiling lights in my bathroom and my bathtub and shower have consistent mold growing despite their weekly cleanings. I’ve asked my landlord to address these issues as I’m 100% certain there is mold in the ceiling and now under my carpet but she won’t. Who can I call to check my rental out and really bring attention to my landlord? Also I am on a month to month rent situation, the upstairs tenant and the landlord have been bullying me, upstairs keeps moving garbage bins onto my side of the rental even after me pleading them not to as my animals get into it and can cause them harm but they force me to keep it there and then not taking their garbage out, complaining my suite stinks due to pets even though upon a rental inspection nothing was stated to me by the landlord. Can she evict me for sticking up for myself? If so what is the legal amount of time she has to give tenants to be out by?

    ... on July July 26th, 2014
  71. Admin says:

    You should have tenant insurance to cover any damage done to the property, the insurance company will decide who is responsible. Usually, if a tenant causes a flood it is their responsibility for any damage.
    Your Landlord is responsible for the mold problem, as they should address any water leaks on the property. I would call the Health Inspector, but be aware, if they find mold that is a health hazard, they could shut down the rental property until the health problem is resolved; you may need mold remediation by someone qualified to deal with mold issues.
    Your lease should state who is responsible for dealing with garbage, and whether there are any pet restrictions. Read and understand your lease, as this should spell out the property rules and expectations, which do not supersede the Residential Tenancy Act.
    The Landlord has to comply with the Residential Tenancy Act and other regulations, any eviction would have to be based on those regulations and stated in an Eviction Notice. If an Eviction Notice is given to you and you do not comply, you or the Landlord would have to settle the issue with court or similar action.

    ... on July July 28th, 2014

Post a Comment